Last updated: April 20, 2020. We may update this policy in the future.
We never sell your data. In this policy we lay out what data we collect and why, and how your data is handled.
We don’t track you. We are committed to collect as little data about you as possible. We respect your online privacy: we don’t use tracking cookies, device fingerprinting, mouse movement tracking, web beacons, or any other mechanism to observe your behavior on this site. We don’t use third party web analytics software and „social sharing” buttons that are known to track visitors across websites without their knowledge or consent. This approach has some disadvantages: if we don’t track our users and don’t obsess over their behavior, we obviously know less about them. So if you have a problem, an inconvenience, found a bug, or want to share an idea, just tell us.
We don’t monetize you. Our business model is simple: if you find our service valuable, you pay us. Obviously there are many services that don’t charge their users, but it’s our understanding that inputs, knowledge, skills, labor, and the resulting product have value. If you don’t pay for a product that is objectively valuable then someone else does, and you are just the user, not the customer. Companies that offer „free” services are probably selling your private information to the highest bidder. When you pay us directly, our incentives are aligned with your interests and not with shady advertisers.
What we collect
1. Identity — When you sign up for Ansovino, we ask for your email address. This is collected so that you can log in to your account, and we can send you transactional emails (alerts and notifications that you requested, payment receipts, or other essential information tied directly to your use of our Service). If you choose to receive SMS text alerts, you may provide us with a mobile phone number. We use your phone number to send you SMS text alerts only, upon your request. If you prefer not to receive SMS text alerts, do not submit your phone number.
2. Billing information — When you pay for our product, we ask for your credit card and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card data is passed on to our payment processor, and is never stored on our server. We store a record of the payment transaction instead, to display payment history in your account. If you choose to provide us with a company name and a company tax ID, we store that information and use them to calculate taxes and generate your invoices.
3. IP address, browser data and location — Our servers automatically log access with full IP address and basic browser information: a referrer (the web address of the previous page you visited), language preference, and a so-called user agent string that your web browser sends us identifying itself with its name and version number. We use your IP address to calculate your approximate location (±40 km) to customize our product. The pricing of our product may also be linked to your geographical location.
4. Voluntary correspondence — When you write to us with a question or to ask for help, we keep that correspondence, including your email address, name or any other personally identifying information you share with us, in order to communicate with you.
We’ll never sell your personal or billing information to third parties, and we won’t use your name or company in marketing materials without your prior written permission.
What we don’t collect
1. We don’t collect any characteristics of protected classifications including age, race, religion or lack thereof, gender, gender expression, or sexual orientation. If you choose to provide these data voluntarily (eg. if you include it in your correspondece with us), we treat it confidentially and never share with third parties.
2. We also do not collect any health information or biometric data. When you „sign in with Apple”, any biometric information that is used to authenticate you remains on your device and is never shared with us.
3. We do not store credit card information, neither fully, nor partially. We don’t store credit card data in tokenized form either. Any payment you make is a one-time transaction only. We don’t use recurring billing.
What we access or share
The only times we’ll ever access or share your data are:
- To provide you with the product or service you’ve requested. We use third party services to run Ansovino, only to the extent necessary. Here is a list of our subprocessors.
- To help you troubleshoot issues within our Service, with your permission.
- To investigate, prevent, or take action regarding bugs, data errors, breaches of our terms of service, or abuses.
- When required under applicable law – only if the appropriate law enforcement authorities have the necessary warrant, criminal subpoena, or court order. We have never received a National Security Letter, FISA order, or equivalents in other countries.
The location of your data
Your private information is protected under the European Union’s General Data Protection Regulation („GDPR”). Our products and other web properties are operated in the European Union. If you are located elsewhere, please be aware that any information you share with us will be transferred to the European Union.
We use hosting services located within the borders of the EU, specifically:
- Our service is hosted at the Deutschherrnkarree in Nuremberg, Germany.
- Encrypted backups are stored at Amazon’s data center in Frankfurt, Germany.
Our subprocessors may store data at other locations as well. We try our best to pick service providers that are, to our best knowledge, GDPR-compliant.
If you have questions about exercising your privacy rights or need assistance, please contact us.
EU customers can also find the name and contact information of their respective national data protection authorities at the European Data Protection Board website.